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Standard Cleaning

What it is:

A regular maintenance cleaning that keeps your home neat, fresh, and comfortable. We vacuum, mop floors, dust all surfaces, and clean bathrooms and kitchens.

Who it's for:

Perfect for weekly or recurring cleanings to maintain a consistently tidy and welcoming home.

Deep Cleaning

What it is:

A thorough top-to-bottom cleaning that brings back the sparkle and freshness to your home. We focus on hard-to-reach areas, removing built-up dust and grime.

Who it's for:

Recommended every 3–6 months or whenever your home needs a reset. Great before holidays, special occasions, or when you want your space to feel like new again.

Move-In / Move-Out Cleaning

What it is:

A complete cleaning for an empty home before or after a move. We clean every room, including the inside of cabinets, drawers, and closets.

Who it's for:

Ideal for tenants, homeowners, or landlords preparing a property for moving in, moving out, sale, or rent — ensuring it looks spotless and ready for the next chapter.

Post-Construction Cleaning

What it is:

A detailed cleaning after renovation or remodeling. We remove construction dust, residue, and debris so your home is move-in ready.

Who it's for:

Perfect for anyone finishing a renovation who wants to enjoy their beautiful new space without the stress of post-construction cleanup.

Hazardous or Biological Materials

We do not handle biological contamination such as feces, urine, blood, decaying food, animal remains, or waste.

Insects and Rodents

We do not service properties with active infestations — including fleas, cockroaches, bed bugs, mice, rats, or any other pests.

Mold

We do not perform mold removal, treatment, or disinfection. If mold is present, it must be professionally remediated before cleaning.

Toxic Substances

We do not clean areas containing toxic chemicals, industrial or construction waste, or other hazardous materials.

Heavy Items and Heights

Our team does not move heavy furniture or appliances, and we do not clean surfaces above a two-step ladder height.

Specialized Cleaning

We do not provide industrial cleaning, or remove rust, soot, cement, paint, or perform exterior pressure washing (unless specifically included in your order).

Cluttered or Trash-Filled Areas

Before cleaning, the space must be free of excessive clutter. We do not remove trash, construction debris, or personal belongings.

Personal Items

We do not clean inside personal desks, drawers, cabinets, or safes unless this is arranged in advance.

When fees apply

• Within 24–48 hours of your start time: 50% late-cancel fee (reschedules in this window are treated as cancellations).
• Within 24 hours, same-day changes, no-show / lock-out (no access, no answer at door, safety/utility issues): 100% fee.

What is charged

• The applicable percentage (50% or 100%) is calculated from your booking total.
• If we arrive and cannot start due to access or safety issues (no running water/electricity, biohazards, active infestation), it is treated as a late-cancel/no-show.

Deposits (one-time large jobs)

• Deep, Move-In/Out, Post-Construction require a 25–50% deposit at booking.
• Refundable if canceled ≥ 72 hours before start; non-refundable if < 72 hours.
• If the late-cancel fee exceeds the deposit, the difference may be charged to the card on file.

How to avoid fees

• Text or email us to reschedule ≥ 48 business hours in advance.
• Ensure we can access the property and that utilities are on at the start time.

Authorization

By checking "I agree and authorize late-cancel charges", you authorize Pure Soul to charge the card on file under this policy if a late cancellation, same-day change, no-show, or lock-out occurs.